Holiday Homes TERMS AND CONDITIONS

Holiday Homes and Yacht Club Villas
Booking Terms and Conditions

Important: The Terms and Conditions on this page are for Standard, Race Week and Festive Season bookings. These terms and conditions do not apply to Sale or Special Offer bookings which will be advised at the time of booking and in your booking confirmation email. Please be sure to read and understand the terms and conditions relevant to your dates and rate.

COVID-19 booking conditions

Flexible Booking Policy in the event of COVID-19 illness

If you have booked direct with Hamilton Island, and you become unwell with COVID-19 within 7 days prior to your arrival date, we will change your dates with no penalty right up until your arrival date. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.  
 
If you need to change your travel dates for the above reasons, please call our Reservations team on 137 333 between 8.30am - 5.00pm Monday - Fridays or 9.00am – 3.00pm Saturdays. Please note: For Holiday Homes, any change to travel dates must be for the same property. Please note that written documentation of illness will need to be provided as evidence.

Flexible Booking Policy in the event of a Queensland border closure or intrastate restrictions

If you have booked a holiday direct with Hamilton Island, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.  

If you live interstate:

  • and have paid your final balance while the Queensland border is closed to your State, if the border closure remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
  • and have paid your final balance while the Queensland border is open to your State, if there is a sudden Queensland border closure after your final balance payment, we will amend your travel dates without penalty.

If you live in Queensland:

  • and have paid your final balance while there are Queensland intrastate travel restrictions in place, if these travel restrictions remains in place over your travel dates, the Standard, Race Week or Festive Season Cancellation Policy will apply
  • and have paid your final balance while there are no Queensland intrastate travel restrictions in place, if there is a sudden introduction of intrastate travel restrictions after your final balance payment, we will amend your travel dates without penalty.

Please check Queensland Health and your own State Health website to be certain of what Travel Restrictions apply to you.

Reservations held in credit

If you need to change your travel dates due to illness or border restrictions, you can do so without penalty. You have two options:

  • If you know the exact dates you’d like to book, we can reserve those dates at time of rebooking (subject to availability)
  • If you don’t know the exact dates you’d like to rebook, we can hold your booking in credit for up to 12 months for Hamilton Island Holiday Homes (dates can be changed for the same property only) or for up to three years for any of our Hamilton Island Hotels.

Please note, that whilst no penalty applies to change your booking, if your new travel dates fall into a new yearly rate period (rate periods renew 1 April every year), the overall price of your booking may increase according to the new room rates in that period.

Standard Booking Conditions

Excludes Race Week and Festive Season.
Includes Conference buy-ins.
For Reef View, Palm Bungalows, Beach Club or qualia bookings, please click here.

Deposit

  • 20% of the total booking value is required at the time of booking.
  • This deposit is refundable up until 28 days prior to travel.
  • Full payment is required at the time of booking if travel is within 21 days of arrival date.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Final Payment

  • The balance of your accommodation must be paid no later than 21 days prior to your arrival.
  • The payment will be processed on the nominated credit card provided at the time of booking.
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 811.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Cancellation

  • Cancellations and amendments received outside of 28 days will not incur a cancellation fee.
  • Cancellations and amendments received within 28-21 days of arrival will be subject to a cancellation fee of 20% of the total booking value.
  • Cancellations and amendments received within 21 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au

Race Week Terms and Conditions

For Reef View, Palm Bungalows, Beach Club or qualia bookings, please click here.

20 – 27 August 2022

Deposit

  • A non-refundable deposit equivalent to 50% of the total booking value is required at the time of booking.
  • Full payment is required at the time of booking if booked within 45 days of travel.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Final Payment

  • The balance of your accommodation must be paid no later than 45 days prior to your arrival.
  • The payment will be processed on the nominated credit card provided at the time of booking.
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 811.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Cancellation

  • Cancellations and amendments received outside of 45 days prior to arrival will incur a cancellation fee equivalent to 50% of the total booking value.
  • Cancellations and amendments received within 45 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au

Festive Season Terms and Conditions

For Reef View, Palm Bungalows, Beach Club or qualia bookings, please click here.

21 December 2022 – 7 January 2023

Deposit

  • A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
  • Full payment is required at the time of booking if booked after 31 October*
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

Final Payment

  • The final balance of your accommodation is required by 31 October*
  • The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
  • Final balance payments not received by 31 October may result in cancellation of the reservation
  • To pre-pay your final balance via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

Cancellation

  • Cancellations or amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
  • Cancellations or amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’ 
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au 
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

*These Booking Conditions are specific to your Festive Season booking. In the event of any discrepancy between these Booking Conditions and any other booking conditions listed on our Hamilton Island website, the terms of these Booking Conditions will apply.


Special Offers Terms and Conditions

Deposit

  • A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking.
  • Full payment is required at the time of booking if booked within 21 days of travel.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Final Payment

  • The balance of your accommodation must be paid no later than 21 days prior to your arrival.
  • The payment will be processed on the nominated credit card provided at the time of booking.
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 811.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Cancellation

  • Cancellations and amendments received outside of 21 days prior to arrival will incur a cancellation fee equivalent to 20% of the total booking value.
  • Cancellations and amendments received within 21 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au

General Terms

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