Terms and conditions of your booking

Please note, the terms and conditions of your booking will vary depending on your travel dates or travel season. Please be sure to read and understand the terms and conditions relevant to the travel season of your reservation.
 
Travel seasons for stays in our Holiday Homes are listed below (dates are inclusive).

Low Season (Year Round):

• 28 January – 31 March 2019
• 1 April - 4 April 2019
• 28 April - 27 June 2019
• 21 July - 15 August 2019
• 25 August - 19 September 2019
• 13 October - 20 December 2019
• 1 February - 31 March 2020

High Season (Peak):

• 6 – 27 January 2019
• 5 April - 27 April 2019
• 28 June - 20 July 2019
• 16 August - 24 August 2019
• 20 September - 12 October 2019
• 6 January - 31 January 2020

Payment and Cancellation Policies for Low and High Seasons (Excludes Festive Season, Race Week, Conference and Contracted Groups Bookings)

• Deposit policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking.
• Final payment policy: Full payment for your accommodation is required no later than 7 days prior to your arrival. Payments not received by the due date may result in cancellation of the reservation. Please refer to your confirmation email for more information about your payment options (by credit cards or direct deposit).
• Cancellation policy: Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations and amendments received within 7 days of arrival, ‘no shows’ and/or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate - i.e.: the penalty will equal the total booking value.

• Deposit policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 21 days of booking.
• Final payment policy: Full payment for your accommodation is required no later than 21 days prior to your arrival. Payments not received by the due date may result in cancellation of the reservation. Please refer to your confirmation email for more information about your payment options (by credit cards or direct deposit).
• Cancellation policy: Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 28 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 28 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations and amendments received within 21 days of arrival, ‘no shows’ and/or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate - i.e.: the penalty will equal the total booking value.

Race Week:

• 14 – 22 August 2020
• Race Week minimum stay: A 7 night minimum stay applies to all bookings incorporating bookings over Hamilton Island Race Week dates (Aquila has an 8 night minimum stay over Hamilton Island Race Week dates). 

Payment and Cancellation Policies for Race Week (Excludes Low Season, High Season, Festive, Conference and Contracted Groups Bookings)

• Deposit policy: A non-refundable deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if made on or after 1 July.
• Final payment policy: Full prepayment for your accommodation is required no later than 1 July. Payments not received by the due date may result in cancellation of the reservation. Please refer to your confirmation email for more information about your payment options (by credit cards or direct deposit).
• Cancellation policy: Cancellations or amendments received up to and including 30 June. will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations or amendments received from 1 July, ‘no shows’ and or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate - i.e. penalty will equal the total booking value

Festive Season:

• 21 December 2019 – 5 January 2020
• Festive season minimum stay: A 5 night minimum stay applies to all bookings incorporating festive season.

Payment and Cancellation Policies for Festive Season ( Excludes Low Season, High Season, Race Week, Conference and Contracted Groups Bookings)

• Deposit policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if booked after 1 November.
• Final payment policy: Full prepayment is required no later than 1 November. Payments not received by the due date may result in cancellation of the reservation. Please refer to your confirmation email for more information about your payment options (by credit cards or by direct deposit).
• Cancellation policy: Cancellations or amendments received up to and including 31 October 2019 will be subject to a cancellation fee of 20% of the total booking value at the contracted rate, regardless of whether booking dates partially fall in Festive Season. Cancellations or amendments received from 1 November 2019, ‘No Shows’ and or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate, regardless of whether booking dates partially fall in Festive Season.

Special Offers:

• Deposit policy: A non-refundable deposit equivalent to 20% of the total booking value will be taken from the provided credit card at time of booking. Full payment is required at the time of booking if travel is within 21 days of booking.
• Final payment policy: Full payment for your accommodation is required no later than 21 days prior to your arrival. Payments not received by the due date may result in cancellation of the reservation. Please refer to your confirmation email for more information about your payment options (by credit cards or direct deposit).
• Cancellation policy: Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 21 days prior to arrival will not a cancellation fee of 20% of the total booking value. Cancellations and amendments received within 21 days of arrival will be subject to a cancellation fee of 100% of the total booking value at the contracted rate.

Conference Bookings:

• For Holiday Homes booked by guests attending a conference please refer to our specific conference Terms and Conditions.
• For Holiday Home guests booked as part of a contracted group, please refer to your signed contract for specific Terms and Conditions.

Minimum Night Stays:

See below for varying minimum night stay restrictions based on travel dates and unique properties (including low season, high season, festive season and Race Week).

• Low Season: a minimum 3-night stay applies.
• High Season: a minimum 5-night stay applies to all bookings incorporating high season dates.
• Festive Season: a 5 night minimum stay applies to all bookings incorporating festive season dates.
• Race Week: a 7 night minimum stay applies to all bookings, at all properties, incorporating dates over Hamilton Island Race Week (Aquila has an 8 night minimum stay over Hamilton Island Race Week dates).
• Unique Properties: Low and High Season (further restrictions apply for Festive and Race Week bookings – see above).
  • Whitehaven House - a minimum 5-night stay applies all year round.
  • Papillion – a minimum 5-night stay applies all year round.
  • Barrier Reef House - a minimum 5-night stay applies all year round.
  • Aquila - a minimum 8-night stay applies over Hamilton Island Race Week dates.

Discount Applies to 7+ night stays (for stays up until 31 March 2019. Excluding festive season and Race Week): Stays of 7+ nights receive a discount calculated at 10% off the standard 7-night rate, calculated daily, then rounded up to the nearest whole dollar. Discounts will not be applied on bookings incorporating the festive season or Race Week. Not available in conjunction with any other offer.

Online Holiday Homes Booking Requests:

If you submit a booking request via our website (hamiltonislandholidayhomes.com.au) and the Holiday Home is available, the credit card provided at the time of booking will be processed for the nominated value and you will receive a formal confirmation email outlining your reservation details. Should your requested Holiday Home not be available you will be contacted by our Hamilton Island Reservations team to discuss alternatives. We encourage you not to book flights until you have received a formal booking confirmation email from our Reservations team.

Credit Card Transaction Fees:

The following credit card transaction fees apply: 3% Amex, 1.25% Visa, MasterCard and Union Pay. Credit card transaction fees are non-refundable. All prices are quoted in AUD and include 10% GST.

Buggy Terms and Conditions:

The number of buggies included for each property varies, please refer to your specific property’s information page on hamiltonislandholidayhomes.com.au to view your buggy inclusions. Note that Whitsunday Apartments do not include a buggy in the rate.

Please be aware that as a condition of use, a credit card is required for security in case of damages, a $1 bond is also required when collecting your buggy, as well as a full and current drivers license. Any repairs or replacement costs incurred due to damage whilst in your care is your responsibility. Buggy insurance may be purchased through Hamilton Island Buggy Hire only for vehicles owned by Hamilton Island. All privately owned vehicles operating on Hamilton Island have compulsory third party insurance.

Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:

• Authorized drivers must be a minimum age of 21 years old and hold a current driver’s license to drive the vehicle.
• A passenger less than six months old must be restrained in a rearward facing infant restraint, located in the front seat and secured to an engineered anchor point and fitted seatbelt.
• A passenger at least six months old, but less than four years old must be restrained in an approved forward facing child restraint and secured to an engineered anchor point and fitted seat belt.
• Children are not permitted to travel on the lap of another passenger.
• A passenger at least four years old, but less than seven years old must be restrained in an approved forward facing child restraint or by a seatbelt.
• A passenger four years old and above must not occupy the front passenger seating position if there is another passenger who is less than four years old.

Important Information:

• Maximum occupancy: Bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is the responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking.
• Check-in time is 2.00pm. 
• Check-out time is 10.00am. Arrival and departure details are required at the time of booking.
• Travel Insurance: Hamilton Island Holidays recommends purchasing travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
• Velocity Points: Stays in Yacht Club Villas, Hamilton Island Holiday Homes and Whitsunday Apartments are excluded from earning Velocity Points.
• Images displayed on the Hamilton Island website: are indicative of the Holiday Home you have booked for your stay. However please be aware that each property is subject to changes (internally and externally) as approved by the owner such as replacing / upgrading contents or modifying the property.
• Property Removed from Letting Pool: In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting pool, you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate holiday property option not be suitable for the period of your stay, you may cancel your booking without penalty on the accommodation booking.
• Mid-stay cleans: Please note, Yacht Club Villa stays of 5 or more nights receive a complimentary mid-stay clean. For shorter stays and non-Yacht Club Villa properties, your Holiday Home is not serviced during your stay. If you would like to enquire about mid0stay cleans, please contact our reservations team on 1800 370 811 or on 02 9433 3113 for international calls.
• Entertaining in a Hamilton Island Holiday Home: Please note that guests may not use their holiday home accommodation for entertaining purposes unless prior written permission has been obtained from HIHH on behalf of the property owner. This extends to but is not limited to parties or functions within the property. Once permission has been granted, our Hamilton Island Events team may assist with setup and catering requirements, subject to their availability and at an additional cost.

** Terms and Conditions for 'Exclusive Bonus Inclusions':

• Bonus Inclusions per day value is offered complimentary by Hamilton Island Holiday Homes and is estimated based on the combined cost of one buggy hire, one hour kayak hire for a family (2 adults, 2 children) and two meals per day for two children (eating at the participating Kids Stay and Eat Free^ restaurants). The exact value of Inclusions will depend on the number of guests (adults and children) in the traveling party, number and type of non-motorised watersports engaged in during any given day and type of property. There is no limited on how many non-motorised watersports Hamilton Island Holiday Homes guests choose to participate in during one day. Non-motorised watersports are defined as Kayaking, Stand Up Paddle Boarding, Catamarans, Windsurfing and Snorkelling. Inclusions are available for guests staying in Hamilton Island Holiday Homes managed properties only. Whitsunday Apartments do not include a buggy. Inclusions value is not transferable or refundable for cancellations or ‘no shows’ and cannot be substituted as a monetary value. For more information, contact 1800 370 811.