Holiday Homes TERMS AND CONDITIONS

Holiday Homes and Yacht Club Villas
Booking Terms and Conditions

Important: The Terms and Conditions on this page are for Standard, Race Week and Festive Season bookings. These terms and conditions do not apply to Sale or Special Offer bookings which will be advised at the time of booking and in your booking confirmation email. Please be sure to read and understand the terms and conditions relevant to your dates and rate.

COVID-19 booking conditions

If you have booked a holiday direct with Hamilton Island Holidays, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.  

  • If you live interstate:
    • and have paid your final balance while the Queensland border is closed to your State, if the border closure remains in place over your travel dates, the Standard or Festive Season Cancellation Policy will apply
    • and have paid your final balance while the Queensland border is open to your State, if there is a sudden Queensland border closure after your final balance payment, we will amend your travel dates without penalty for the same property.
  • If you live in Queensland:
    • and have paid your final balance while there are Queensland intrastate travel restrictions in place, if these travel restrictions remains in place over your travel dates, the Standard or Festive Season Cancellation Policy will apply
    • and have paid your final balance while there are no Queensland intrastate travel restrictions in place, if there is a sudden introduction of intrastate travel restrictions after your final balance payment, we will amend your travel dates without penalty for the same property.
  • For anyone travelling to Hamilton Island:
    • If you have tested positive to COVID-19 in the 14 days prior to travel or are in self-isolation within 7 days of travel, we will amend your travel dates without penalty for the same property (written documentation is required)
    • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Standard Booking Conditions

Excludes Race Week and Festive Season.
Includes Conference buy-ins.
For Reef View, Palm Bungalows, Beach Club or qualia bookings, please click here.

Deposit

  • 20% of the total booking value is required at the time of booking.
  • This deposit is refundable up until 28 days prior to travel.
  • Full payment is required at the time of booking if travel is within 21 days of arrival date.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Final Payment

  • The balance of your accommodation must be paid no later than 21 days prior to your arrival.
  • The payment will be processed on the nominated credit card provided at the time of booking.
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 811.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Cancellation

  • Cancellations and amendments received outside of 28 days will not incur a cancellation fee.
  • Cancellations and amendments received within 28-21 days of arrival will be subject to a cancellation fee of 20% of the total booking value.
  • Cancellations and amendments received within 21 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au

Race Week Terms and Conditions

For Reef View, Palm Bungalows, Beach Club or qualia bookings, please click here.

20 – 27 August 2022

Deposit

  • A non-refundable deposit equivalent to 50% of the total booking value is required at the time of booking.
  • Full payment is required at the time of booking if booked within 45 days of travel.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Final Payment

  • The balance of your accommodation must be paid no later than 45 days prior to your arrival.
  • The payment will be processed on the nominated credit card provided at the time of booking.
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 811.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Cancellation

  • Cancellations and amendments received outside of 45 days prior to arrival will incur a cancellation fee equivalent to 50% of the total booking value.
  • Cancellations and amendments received within 45 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au

Festive Season Terms and Conditions

For Reef View, Palm Bungalows, Beach Club or qualia bookings, please click here.

21 December 2021 – 8 January 2022

Deposit

  • A deposit equivalent to 20% of the total booking value is required at the time of booking
  • This deposit is refundable up until 31 October*
  • Full payment is required at the time of booking if booked after 31 October*

Final Payment

  • The final balance of your accommodation is required by 31 October*
  • The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
  • Final balance payments not received by 31 October may result in cancellation of the reservation
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 800
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%

Cancellation

  • Cancellations and amendments received before 31 October* will not incur a cancellation fee
  • Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au
  • If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

*These Booking Conditions are specific to your Festive Season booking. In the event of any discrepancy between these Booking Conditions and any other booking conditions listed on our Hamilton Island website, the terms of these Booking Conditions will apply.


Special Offers Terms and Conditions

Deposit

  • A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking.
  • Full payment is required at the time of booking if booked within 21 days of travel.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Final Payment

  • The balance of your accommodation must be paid no later than 21 days prior to your arrival.
  • The payment will be processed on the nominated credit card provided at the time of booking.
  • To pre-pay your final payment via an alternative method, please contact Hamilton Island Holidays on 1800 370 811.
  • Credit card fees apply and are non-refundable – AMEX 3%, Visa 1.25% and Mastercard 1.25%.

Cancellation

  • Cancellations and amendments received outside of 21 days prior to arrival will incur a cancellation fee equivalent to 20% of the total booking value.
  • Cancellations and amendments received within 21 days of arrival, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value.
  • Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to Hamilton Island Holidays on vacations@hamiltonisland.com.au

General Terms

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