Terms and conditions of your booking

Before you make any booking, please become familiar with these important terms and conditions. 

• Deposit policy: A deposit equivalent to 20% of the total booking value will be taken from the provided credit card. Full payment is required at the time of booking if travel is within 7 days of booking.
• Final payment policy (excludes festive season and Race Week): The balance of your accommodation is required no later than 7 days prior to your arrival. At this time, Hamilton Island Holidays will contact you in regards to payment if not previously settled. To pre-pay your balance, please contact our bookings specialist on 137 333 (+61 2 9433 0444).
• Cancellation policy (excludes festive season bookings): Notice of any cancellation, amendment or reduction in the daily number of reserved rooms must be provided in writing to Hamilton Island Holidays. Cancellations and amendments received outside of 14 days prior to arrival will not incur a cancellation fee. Cancellations and amendments received within 14 days of arrival will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations and amendments received within 7 days of arrival, ‘no shows’ and/or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate - i.e.: the penalty will equal the total booking value.
• Festive season final payment policy (bookings incorporating 22 December 2017 – 6 January 2018 inclusive): Full prepayment is required no later than 1st November. Payments not received by the due date may result in cancellation of the reservation.
• Festive season cancellation policy (bookings incorporating 22 December 2017 – 6 January 2018 inclusive): Cancellations and amendments received up to and including 31 October 2017 will be subject to a cancellation fee of 20% of the total booking value. Cancellations and amendments received from 1 November 2017, ‘no shows’ and/or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value.
• Race Week cancellation policy (bookings incorporating 19 - 26 August 2017 inclusive): Cancellations or amendments received up to and including 30 June 2017 will be subject to a cancellation fee of 20% of the total booking value at the contracted rate. Cancellations or amendments received from 1 July 2017, ‘no shows’ and or ‘early departures’ will be subject to a cancellation fee of 100% of the total booking value at the contracted rate - i.e.: penalty will equal the total booking value.
• A minimum 5-night stay applies for travel commencing after 1 April 2016 (3 nights in low season). See below for further festive season and Race Week minimum stay restrictions.
• Festive season minimum stay: A 5-night minimum stay applies to all bookings incorporating festive season (22 December 2017 - 6 January 2018)
• Race Week minimum stay: A 7-night minimum stay applies to all bookings incorporating 19 August 2017 - 26 August 2017 Inclusive.
• All prices are quoted in AUD and include 10% GST. The following credit card surcharges apply: 3.36% Amex, 1.25% Visa/MasterCard. Credit card fees are non-refundable.
• 7-night discount (excluding festive season and Race Week): Stays of 7+ nights receive a discount calculated at 10% off the standard 7-night rate, calculated daily, then rounded up to the nearest whole dollar. Discounts will not be applied on bookings incorporating the festive season or Race Week.
• Maximum occupancy: Bookings will not be accepted if the maximum number of guests exceeds the stated capacity of the property. It is the responsibility of the guest to ensure that the property meets the capacity requirements of their travelling party prior to booking.
• Check-in time is 2.00pm. Check-out time is 10.00am. Arrival and departure details are required at the time of booking.
• Buggy Terms and Conditions: Please be aware that as a condition of use, a credit card is required for security in case of damages, a $1 bond is also required when collecting your buggy, as well as a full and current drivers license. Any repairs or replacement costs incurred due to damage whilst in your care is your responsibility. Buggy insurance may be purchased through Hamilton Island Buggy Hire only for vehicles owned by Hamilton Island. All privately owned vehicles operating on Hamilton Island have compulsory third party insurance.
• In the event that the property you have selected is removed from the Hamilton Island Enterprises Holiday Letting pool, you will be notified and we will endeavour to offer you suitable alternative accommodation options. Should an alternate holiday property option not be suitable for the period of your stay, you may cancel your booking without penalty on the accommodation booking.
• Hamilton Island Holiday Homes recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents.
• Velocity Points: Stays in Yacht Club Villas, Hamilton Island Holiday Homes and Whitsunday Apartments are excluded from earning Velocity Points.